FAQ

1) How does it work?
We've made the process super simple! Select the box you'd like to order, choose any customization, and finally select the time frame. Add your selection to your cart and checkout. You'll receive an email notification of your purchase a few minutes later. That's it!

 

2) How soon will I receive my box after I subscribe?
All boxes will ship the 4th of each month/season and will be delivered straight to your door. New subscribers have until the last day of each month/season to sign up and all subscriptions will auto-renew on the 11th of each month/season. See Question 11) below for the order/ship schedule for The Balanced Lifestyle Box and The Balanced Home Box. 

 

3) Can I customize for a specific dietary preference/restriction?
Yes! The Balanced Snack Box and The Balanced Pantry Box are offered in original, gluten-free, vegan and keto-friendly options. 

 

4) Are your gluten-free snacks all certified?
Not all snacks that are included in the Gluten-Free Snack or Pantry Boxes are certified gluten-free. While all snacks will not contain gluten, some snacks may be processed in facilities that also process gluten.

 

5) Is your nut-free snack box peanut-free?
Yes! Our nut-free Balanced Snack Box is peanut-free and tree-nut free and all snacks included are processed in tree nut/peanut-free facilities.

 

6) What if I want to try one box?
You can absolutely try just one box! Once you receive your box, if you don't want to continue, simply cancel your subscription before the renewal is set to take place. If you forget, we send out a reminder email 2 days before the renewal, to give you a heads up!

 

7) Can I purchase a gift?
Yes of course! All you have to do is check off the "gift" box when placing your order.

 

8) Can I cancel anytime?
Yes, absolutely! You are able to cancel your subscription at anytime. All subscriptions renew on the 11th of each month/season. We send out a reminder email on the 9th, to give you a heads up, in case you forget. You'll never be charged without being sent the reminder email first. All box purchases are final sale and non-refundable. Cancelling your subscription will ensure it does not renew for an additional term but does not generate a refund and you will still receive any boxes remaining under the term.

 

9) Are there any cancellation fees or obligations?
Absolutely not! We pride ourselves on transparency. There are no cancellation fees or other fees that we sneak up on you.

 

10) How much is shipping?
Shipping is a flat rate of $3.95 for the Mini Snacker and $4.95 for The Balanced Snack Box, The Balanced Pantry Box and The Balanced Lifestyle Box. Shipping is free for The Balanced Home Box and on all Marketplace orders over $50. We ship Canada-wide!

 

11) What is the order and shipping schedule?
The Balanced Snack Box and The Balanced Pantry Box are monthly boxes. You have between the first and last day of the month to order the following month's box, which ships out on the 4th of each month. All renewals for the next box will occur on the 11th. For example, November box orders take place between October 1st and October 31st, and will ship out November 4th. Then the renewal will occur on November 11th for the December box that ships out December 4th.

The Balanced Lifestyle Box and The Balanced Home Box ship out once every season (every 3 months). You have between the first and last day of the season to sign up for the following season's box. Orders for the Winter Balanced Lifestyle Box and Balanced Home Box are open from October 1st - December 31st. Orders received by December 12th will ship by December 13th. Orders received after December 12th will ship January 4th. Renewals for The Balanced Lifestyle Box and The Balanced Home Box will take place every 3 months from your initial purchase date. 

Lifestyle & Home Box Season Order Period Ship Date
Winter Oct 1 to Dec 31 *Orders received by Dec 12 will ship by Dec 13. Orders received after Dec 12 will ship Jan 4
Spring Jan 1 to Mar 31 Apr 4
Summer Apr 1 to June 30 July 4
Fall July 1 to Sept 30 Oct 4

 


12) I ordered a prepaid plan. Can I cancel it and be refunded?

All pre-paid plans are non-refundable. You can cancel it anytime, to ensure it does not renew for another term but we cannot refund after the purchase has been made and the term has begun.


13) Can I choose the products that are in my box?
We do not offer individual customizations. Our Curation Team carefully handpicks items to go into each box! The boxes are a surprise for all subscribers each month, and all subscribers will receive their boxes around the same time each shipping period.

 

14) How do I earn Balanced Points through the Loyalty Program?
There are a few different ways you can earn Balanced Points, and we've listed them out for you below:

  • Create an account and instantly earn 10 Balanced Points

To do this, click on the green widget at the bottom right of this page and sign up! We've included a screenshot below to show you where to go to sign up, view your rewards and login to your account.

 

Steps to sign-up for Balanced Points, login to account and view rewards.
  • Earn 10 Balanced Points on your birthday
  • Earn 1 Balanced Point for every dollar ($1) spent
  • Earn 10 Balanced Points when you register
  • Earn 5 Balanced Points when you share on Facebook
  • Earn 5 Balanced Points when you follow us on Instagram

Please note that once you've created your account, you'll need to be signed in to earn any additional points listed above.

If you have any questions about redeeming your Balanced Points, please get in touch with us at info@thebalancedcompanyinc.com.