FAQ

How does it work?
We've made the process super simple! Select the box you'd like to order, choose any customization, and finally select the time frame. Add your selection to your cart, as well as any items you'd like to add on to your order from The Marketplace and checkout. You'll receive an email notification of your purchase a few minutes later. That's it!


How soon will I receive my box after I subscribe?
All boxes will ship the 4th of each month/season and will be delivered straight to your door. New subscribers have until the last day of each month/season to sign up and all subscriptions will auto-renew on the 11th of each month/season.


Can I customize for a specific dietary preference/restriction?
Yes! The Balanced Snack Box is offered in a gluten-free, vegan and nut-free option. The Balanced Pantry Box is offered in a gluten-free, vegan, and keto-friendly option.


Are your gluten-free snacks all certified?
Not all snacks that are included in the Gluten-Free Snack or Pantry boxes are certified gluten free. While all snacks will not contain gluten, some snacks may be processed in facilities that also process gluten.


Is your nut-free snack box peanut free?
Yes! Our nut-free Balanced Snack Box is peanut-free and all snacks included are processed in tree nut/peanut free facilities.


What if I want to refer friends? Will I be rewarded?
Yes! ShareMe is our referral program that gives you $5 off your next renewal for every referral you make. You can stack rewards too! Refer 2 friends, get $10. Refer 3 friends, get $15. Stack your ShareMe rewards for a free box every month. You will have a unique referral link that you can share via email, Facebook, Instagram, and Twitter. Once someone makes a purchase using your link, your rewards will automatically be applied to your next renewal! You can also track rewards on your account online. 


What if I want to try one box?
You can absolutely try just one box! Once you receive your box, if you don't want to continue, simply cancel your subscription before the renewal is set to take place. If you forget, we send out a reminder email 2 days before the renewal, to give you a heads up!


This is a gift. How will the recipient know that they're about to receive a gift?
Make sure to input the gift recipient's email address when you're placing your gift order. If you forget or don't know the email address at the time of purchase, you can always log back into your account and update the order with the email address. We send out a gift email to the gift recipient with your personalized gift message and tracking once the box ships out!


Can I cancel anytime?
Yes, absolutely! You are able to cancel your subscription at anytime. All subscriptions renew on the 11th of each month/season. We send out a reminder email on the 9th, to give you a heads up, in case you forget. You'll never be charged without being sent the reminder email first. All box purchases are final sale and non-refundable. Cancelling your subscription will ensure it does not renew for an additional term but does not generate a refund and you will still receive any boxes remaining under the term.


Are there any cancellation fees or obligations?
Absolutely not! We pride ourselves on transparency. There are no cancelation fees or other fees that we sneak up on you.


How much is shipping?
Shipping is a flat rate of $3.95 for the Mini Snacker and $4.95 for The Balanced Snack Boxes and Pantry Boxes. Shipping is free for The Balanced Lifestyle Box and the Limited Edition Pantry Box: Around the World. Shipping is free on all SnackShop orders over $50. We ship Canada-wide!


What is the order and shipping schedule?
The Balanced Snack Box and The Balanced Pantry Box are monthly boxes. You have between the first and last day of the month to order the following month's box, which ships out on the 4th of each month. All renewals for the next box will occur on the 11th. For example, September box orders take place between August 1 and August 31, and will ship out September 4. Then the renewal will occur on September 11 for the October box that ships out October 4th.

The Balanced Lifestyle Box and the Limited Edition Pantry Box: Around The World ship out once every season (every 3 months). You have between the first and last day of the season to sign up for the following season's box. For example, orders for the Fall Balanced Lifestyle Box are open from July 1 - September 30 and will ship out on October 4. The renewal for the winter box will take place on October 11 and will ship out January 4.


I ordered a prepaid plan. Can I cancel it and be refunded?
All pre-paid plans are non-refundable. You can cancel it anytime, to ensure it does not renew for another term but we cannot refund after the purchase has been made and the term has begun.

Can I choose the products that are in my box?
We do not offer individual customizations. Our Curation Team carefully handpicks items to go into each box! The boxes are a surprise for all subscribers each month, and all subscribers will receive their boxes around the same time each shipping period.