How does it work?
We've made the process super simple! Select the box you'd like to order, choose any customization, and finally select the time frame. Add your selection to your cart and checkout. You'll receive an email notification of your purchase a few minutes later. That's it!
How soon will I receive my box after I subscribe?
All boxes will ship the 4th of each month/season and will be delivered straight to your door. New subscribers have until the last day of each month/season to sign up and all subscriptions will auto-renew on the 11th of each month/season.
Can I customize for a specific dietary preference/restriction?
Yes! The Balanced Snack Box and the Balanced Pantry Box are offered in gluten-free, vegan and keto-friendly options.
Are your gluten-free snacks all certified?
Not all snacks that are included in the Gluten-Free Snack or Pantry Boxes are certified gluten-free. While all snacks will not contain gluten, some snacks may be processed in facilities that also process gluten.
Is your nut-free snack box peanut-free?
Yes! Our nut-free Balanced Snack Box is peanut-free and tree-nut free and all snacks included are processed in tree nut/peanut-free facilities.
How does your Balanced Points reward program work?
Balanced Points is our loyalty and referral program that gives you $5 off your next renewal for every 25 points you earn. For each friend who uses your unique referral link, you will earn 25 points automatically in your account which is equal to $5 off. You can stack rewards too! Redeem 50 Balanced Points, get $10 off. Redeem 75 Balanced Points, get $15 off. Your unique referral link can be shared via email, Facebook, Instagram, and Twitter. You also earn Balanced Points with each box renewal so you'll earn 1 Balanced Point for every $1 spent. You can also track rewards on your account online.
What if I want to try one box?
You can absolutely try just one box! Once you receive your box, if you don't want to continue, simply cancel your subscription before the renewal is set to take place. If you forget, we send out a reminder email 2 days before the renewal, to give you a heads up!
This is a gift. How will the recipient know that they're about to receive a gift?
Ensure to check off the "gift" box when placing your order. You can also input the gift recipient's email address when you're placing your gift order. If you forget or don't know the email address at the time of purchase, you can always log back into your account and update the order with the email address.
Can I cancel anytime?
Yes, absolutely! You are able to cancel your subscription at anytime. All subscriptions renew on the 11th of each month/season. We send out a reminder email on the 9th, to give you a heads up, in case you forget. You'll never be charged without being sent the reminder email first. All box purchases are final sale and non-refundable. Cancelling your subscription will ensure it does not renew for an additional term but does not generate a refund and you will still receive any boxes remaining under the term.
Are there any cancellation fees or obligations?
Absolutely not! We pride ourselves on transparency. There are no cancellation fees or other fees that we sneak up on you.
How much is shipping?
Shipping is a flat rate of $3.95 for the Mini Snacker and $4.95 for The Balanced Snack Box, Balanced Pantry Box and Balanced Lifestyle Box. Shipping is free on all Marketplace orders over $50. We ship Canada-wide!
What is the order and shipping schedule?
The Balanced Snack Box and The Balanced Pantry Box are monthly boxes. You have between the first and last day of the month to order the following month's box, which ships out on the 4th of each month. All renewals for the next box will occur on the 11th. For example, September box orders take place between August 1st and August 31st, and will ship out September 4th. Then the renewal will occur on September 11th for the October box that ships out October 4th.
The Balanced Lifestyle Box ships out once every season (every 3 months). You have between the first and last day of the season to sign up for the following season's box. For example, orders for the Fall Balanced Lifestyle Box are open from July 1st - September 30th and will ship out on October 4th. The renewal for the Winter Balanced Lifestyle Box will take place on October 11th and will ship out January 4th. Our Balanced Lifestyle Box ship dates are: Winter - Jan 4th, Spring - April 4th, Summer - July 4th and Fall - Oct 4th
I ordered a prepaid plan. Can I cancel it and be refunded?
All pre-paid plans are non-refundable. You can cancel it anytime, to ensure it does not renew for another term but we cannot refund after the purchase has been made and the term has begun.
Can I choose the products that are in my box?
We do not offer individual customizations. Our Curation Team carefully handpicks items to go into each box! The boxes are a surprise for all subscribers each month, and all subscribers will receive their boxes around the same time each shipping period.